Shipping & About Us

Shipping:

Where do you ship to?

We ship EVERYWHERE including the US and UK/Europe.

How much is shipping?

Shipping prices are calculated at the checkout, depending on the item.

Where do you ship from?

To ensure we source quality products and you get the best prices we stock items at warehouses around the world including Asia, UK, US and Australia. Our stock is held at different locations, but we will always try and ship from the closest location the stock is available. Depending on the ordered item, the shipping price will be calculate at the checkout.

How long does shipping take?

Order processing, packing, and preparation- 1-3 business days.

Shipping times:

United Kingdom

15-35 days

Rest of Europe

15-35 days

United States

10-21 days

Australia

15-35 days

South America

30-60 days

 

I have only received part of my order?

To ensure you get your items as soon as possible we will sometimes send different items from different warehouses. Don't worry as you will receive your full order.

My order has not arrived?

If you have not received the full order after the shipping time listed please check the status by tracking your order or contact us at videogamealert@gmail.com and our customer service team will be happy to help, please just make sure to include your name, email and order number!

What about possible customs fees?

In most cases, packages are normally too small to be subject to customs fees. While this very rarely happens, we cannot be held responsible for any fees incurred.

 

About Us:

Who are we?

Video Game Alerts is a premium merchandise retailer with a primary focus on customer satisfaction and product diversification. With a huge stock of ever evolving popular merchandise we aim to provide the best service and quality to our customers. 

As an expanding company, we're wanting to be the pinnacle of unique merchandise which are exclusively available through our marketplace. Our products are updated on a weekly basis in order to provide fresh and innovative designs on a regular basis, ensuring our latest collections are up to date.

Our Designs?

Our designs are developed from only the highest quality sources. Working with both artists and commercial art vendors alike, we've been able to really hand-pick our products based on extreme quality. We're continuously discovering new artists who will join the Video Game Alert family with their incredible designs which we're happy to provide the masses. 

Customer Service Guarantee

We can't emphasize enough the happiness it brings us to meet the needs of our customers, however we provide the assurance that we're always here to provide our customers with assistance around the clock. Our goal of providing you with the best possible experience whilst you're with us will never be deterred and we thank you for your interest or custom at Video Game Alerts.